1 Return Policy

FJ Goods offers a 14 Days Return Policy for all customers upon delivery of the shipment. In some cases, there could administrative fees and restocking fees applicable on return orders. FJ Goods is also not liable for any loss or damage to return shipments in transit.

**Due to health and hygiene issues, personal and health care products (i.e. shavers, facial massagers etc.), headphones and earphones are not covered by our 14 Days Return Policy.

2 Requests for a Return

Return requests can only be submitted on the page of “RMA (Return Material Arrangement)”. We don’t accept any other methods to request a return.

3 Conditions for a Return

– The item is bought from FJ Goods.
– You have submitted the return request (RMA ticket) within 14 calendar days of receiving the item.
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging and in the condition as how you received it (including all accessories, all materials, price taps, free gift etc.)
– The item is returned within 14 calendar days after the request is authorized.

4 Refund

Upon receiving your returned parcel, our Technical Team will conduct an inspection process. Once this has been completed, FJ Goods will issue a refund, within 14 business days. Any refund will be made to the selected payment method used to place the order.